At DirectFromBrand, we strive to provide flexible and transparent service policies. Please review our cancellation terms carefully before placing an order.
Customers may cancel service orders within 24 hours of placing the order.
Cancellations made within this time frame are eligible for a full refund.
Refunds will be issued only to the original method of payment used at checkout.
Once the cancellation is approved, refunds will be processed within 7–14 business days.
The time for the refunded amount to appear in your account may vary depending on your bank or card issuer.
Cancellations are accepted only if the service has not yet commenced.
If the service has been partially completed, a prorated refund may be offered based on the portion of service delivered.
Services that have already been completed or fully delivered are not eligible for a refund.
For certain services marked as non-refundable or non-cancellable, this will be clearly indicated to the customer before purchase.
Customers are responsible for reviewing the product/service description and confirming the cancellation policy prior to completing their order.
To request a cancellation, or if you have questions regarding this policy, please contact our customer support team through the website.
We are committed to assisting you and ensuring your experience with DirectFromBrand is satisfactory.
