At DirectFromBrand, we aim to provide fast, reliable, and transparent shipping services to our customers across the UAE.
We currently ship to all Gulf countries (GCC), including the UAE, Saudi Arabia, Oman, Kuwait, Bahrain, and Qatar.
Orders are processed within 1–2 business days
Orders placed before 2:00 PM (UAE time) on business days are typically processed the same day
Orders placed after the cut-off time, on weekends, or public holidays will be processed on the next business day
Once dispatched, estimated delivery time is:
2 to 5 business days within the UAE
Delivery times may vary depending on location, courier availability, or unforeseen circumstances.
Shipping fees are calculated at checkout based on the delivery location and order details
Free shipping may be offered on orders above a specified value (where applicable)
Any applicable shipping promotions will be displayed at checkout.
Cash on Delivery may be available for selected locations and orders.
Availability, fees (if any), and eligibility for COD will be shown at checkout.
Customers are responsible for providing accurate and complete delivery information.
DirectFromBrand is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete addresses.
While we strive to meet our delivery timelines, delays may occur due to:
Courier issues
Weather conditions
Public holidays
High order volumes
Unforeseen circumstances beyond our control
DirectFromBrand shall not be held liable for delays caused by such factors.
If your order arrives damaged or appears to be missing items, please contact our customer support team immediately with relevant details and images (if applicable) so we can assist you promptly.
We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting on the website.
