At DirectFromBrand, we are committed to providing high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, please review our Refund & Returns Policy below.
Customers may request a return within 7 to 14 days from the date of delivery, subject to the conditions outlined in this policy.
To be eligible for a return:
The item must be unused
The item must be in its original packaging
All tags, labels, seals, and accessories must be intact
Proof of purchase is required
Returns that do not meet these conditions may not be accepted.
For health, hygiene, and safety reasons, hygiene-related products are strictly non-returnable once opened or used, even if they are within the return window.
Returns for hygiene products will only be accepted if the item is defective, damaged, or incorrect at the time of delivery.
All approved refunds will be issued only to the original mode of payment used at checkout.
No cash refunds
No refunds to alternative cards or accounts
This ensures a secure and transparent refund process.
Once the returned item is received and inspected, refunds will be processed within 7 to 14 business days
The time for the refunded amount to reflect in your account may vary depending on your bank or card issuer
Return shipping costs are the responsibility of the customer, unless the item received was defective, damaged, or incorrect
Original shipping charges (if any) are non-refundable
If you receive an item that is damaged, defective, or incorrect, please contact us immediately with clear images and order details.
We will review the issue and arrange a replacement or refund where applicable.
We reserve the right to refuse refunds or returns if:
The product shows signs of use
Original packaging or accessories are missing
The return request falls outside the allowed timeframe
The product is a hygiene item that has been opened or used
DirectFromBrand reserves the right to update or modify this Refund & Returns Policy at any time. Changes will be effective immediately upon posting on the website.
For any questions related to returns or refunds, please contact our customer support team through the website. We are here to assist you.
